Telemedicine Apps Are There For You, 24/7

When you’re dealing with a relatively minor condition, such as pink eye or a sinus infection, taking time away from work or school and driving to a medical appointment can be a costly endeavor both for the time and fees involved. For parents with several young children, bringing one to the doctor means bringing all of them. If you happen to live in a rural area, accessing quality, affordable healthcare can become even more of a challenge. These are just some of the reasons behind the development and growing popularity of telemedicine, such as the Bon Secours 24/7 app.

Understanding Telemedicine

This technology allows patients and medical providers to communicate through their computer, smartphone, or any device with an Internet connection. Emails, phone calls, and text messages are forms of telemedicine as well, although they don’t constitute an official appointment. With a video appointment, you see and speak to your provider through your electronic device. Since he or she doesn’t physically examine you, it’s important to provide as much detail as possible about your health condition. These visits are subject to patient confidentiality rules just as in-person visits are.

Telemedicine and Preventive Care

According to a recent Healthline.com article, the time between official doctor visits is critical to a patient’s outcome. Unfortunately, this is the time when many patients go out of compliance with their doctor’s orders because they don’t understand them or feel frustrated with their progress. Since they are not in communication with their doctors, they might give up caring for the condition because they feel overwhelmed and alone. Maintaining regular contact with the treating physician via telemedicine encourages patients to take a more proactive approach to managing their own health.

The Bon Secours 24/7 Telemedicine App

In response to patient concerns for reliable, affordable, and convenient healthcare, Bon Secours Richmond Health System released its own app in January 2016. This program allows you direct access to a doctor 24 hours a day and 365 days a year without an appointment. The cost is just $49 per visit, and the program has been a resounding success so far. Roughly half of all patients who use Bon Secours 24/7 do so outside of normal office hours. This prevents costly emergency room or urgent care visits simply because the clinic is not open.

Before using Bon Secours 24/7 for the first time, you must establish a secure account on our dedicated website. Once you’re enrolled, the next step is to download our app from Google Play or the App Store. When you wish to initiate a telemedicine session, the app will prompt you to select a provider. Physician assistants, nurse practitioners, and board-certified physicians are all available to you. You have the opportunity to read a biography about each provider before selecting one, which includes details about his or her education, experience, and any area of expertise.

You’re now ready to enter information about the reason for your telemedicine visit. Instead of waiting in a crowded lobby, you’re connected to one of our providers within minutes. If you need a prescription, he or she can send it to your local pharmacy for pickup. Some health insurance companies even cover the $49 cost for the visit. We expect more insurers to get on board as the popularity of telemedicine grows and they can appreciate the significant cost savings.


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